About Jaan Health: Chronic Health Management Platform for US

<p><strong>Senior Director, Professional Delivery</strong></p> <p><strong>Location: </strong>New York City or Chicago</p> <p><strong>Job Type: </strong>Full-time, Hybrid 3 days in the NY/ Chicago office (or traveling)</p> <p><strong>Travel Expectations:</strong> up to 50+%</p> <p><strong>Job Reports To:</strong> Vice President, Product</p> <p><strong>On-Target Earning (OTE) Range (salary + performance bonus): </strong>$225,000 to $285,000, with additional upside potential in 2026</p> <h3> </h3> <h3><strong>About Jaan Health/Phamily </strong></h3> <p>Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.</p> <p>Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.</p> <p> </p> <p><strong>Key Responsibilities:</strong></p> <p>We are seeking a <strong>Senior Director of Professional Delivery</strong> to define, build, and scale a world-class, AI-enabled service delivery function across large multispecialty physician groups and IDNs, with an emphasis on between-visit care. This leader will operate at the intersection of <strong>implementation, operations, product, and professional services</strong>, driving measurable outcomes in <strong>patient impact, client satisfaction, and multi-million dollar revenue growth</strong>.</p> <p>This is a critical leadership role for a client-facing operator who thrives in a <strong>start-up, high-growth environment</strong>—where ambiguity, scale, and urgency demand <strong>grit, smart hustle, and a growth mindset, </strong>and who is energized by building systems that multiply human performance through AI.</p> <p>In this role you will: </p> <ul> <li><strong>Operational Leadership &amp; Execution: </strong>Own end-to-end service delivery operations across internal teams, partners, and client-managed care teams—ensuring performance, quality, and cost efficiency at scale.</li> <li><strong>Commercial Growth Driver: </strong>Partner with executive leadership to drive multi-million dollar revenue growth (ARR $50+m), aligning service delivery capabilities with sales strategy, client implementation, expansion, and retention.</li> <li><strong>Client &amp; Partner Leadership (Client-Facing): </strong>Serve as a senior, client-facing leader—building trust with health systems, practices, and partners to ensure successful program execution and long-term value realization.<strong> </strong></li> <li><strong>Product &amp; Technology Integration: </strong>Work cross-functionally with Product, Engineering, and Data teams to design and optimize workflows, tools, and AI-driven interventions that enhance service delivery performance.</li> <li><strong>Team Leadership &amp; Talent Development: </strong>Lead and scale high-performing, cross-functional teams (direct and indirect)—including delivery managers, project managers, interoperability analysts, and technical solutions consultants—fostering a culture of accountability, ownership, and continuous development across distributed operations.</li> <li><strong>Metrics, KPIs &amp; Continuous Improvement: </strong>Define and operationalize KPIs tied to revenue, patient outcomes, and operational efficiency; use data insights to drive continuous improvement and decision-making.</li> <li><strong>Playbook Creation &amp; Operational Innovation: </strong>Build repeatable, scalable playbooks for service delivery excellence—balancing near-term execution with long-term strategic design in a rapidly evolving environment.</li> </ul> <p> </p> <p><strong>Requirements:</strong></p> <ul> <li><strong>Expertise: </strong>10+ years of senior leadership experience in consulting, business process outsourcing (BPO), healthcare operations, population health, care delivery, or similar, including leadership roles with ownership of delivery and financial performance (e.g., P&amp;L ownership, utilization, margin). <strong>Prior success and experience in a startup, high-growth environment is a requirement.</strong></li> <li><strong>Proven Builder &amp; Scaler: </strong>Demonstrated hands-on, roll up your sleeves, and success designing and scaling <strong>tech-enabled service delivery models</strong> that drive measurable business and clinical outcomes.