About Freshpaint: Healthcare marketing performance and HIPAA compliance platform

ABOUT FRESHPAINT:

Healthcare is a $4+ trillion industry in the U.S. alone, and it’s undergoing a rapid digital transformation.

Hospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. But those tools weren’t built for regulated healthcare data. That creates real compliance risk and forces teams to choose between growth and privacy.

FRESHPAINT ELIMINATES THAT TRADE-OFF.

We’re a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Freshpaint sits between a company’s website or app and the third-party tools they use, automatically detecting and controlling sensitive data before it’s shared.

In short: we let healthcare teams move fast, safely.

BACKED BY TOP INVESTORS

Freshpaint is backed by some of the most respected names in technology, including:

- Y Combinator (OpenAI, Stripe, Airbnb, Coinbase, DoorDash)

- Intel Capital (Broadcom, Astera Labs, VMware, RedHat, MongoDB)

We’ve raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future.

OVERALL SUMMARY

Our success is defined by the success of our customers. We're looking for an Implementation Engineer to help our customers take a privacy-first approach to healthcare marketing while improving performance, measurement, and growth.

The Customer Success team at Freshpaint helps our customers reach their goals while keeping privacy, data quality, and marketing performance front and center. We help customers move beyond compliance-only implementations to restore visibility, improve campaign measurement, optimize marketing performance, and identify opportunities across the customer journey. We focus on delivery excellence, industry expertise, efficiency, and customer outcomes, so customers keep getting value and keep growing.

Implementation Engineers own one of the very first touchpoints of the customer lifecycle: getting Freshpaint live on customers' websites and applications. You'll turn customer requirements into a clear implementation plan, guide customers through technical setup and validation, and build trust through clear communication and disciplined execution. The goal is to get every customer live, deeply adopted, and running on a reliable, privacy-conscious configuration that supports both compliance and marketing performance optimization.

PRIMARY RESPONSIBILITIES

- Drive customer value through implementation and adoption - Manage a portfolio of 20–30 clients representing $2–4MM in ARR, owning the technical execution of their implementations and driving onboarding, adoption, and growth. Efficiently implement the Freshpaint solution in partnership with our customers, owning time to first value from the beginning to the end of onboarding. - Ensure all product features available to the customer are onboarded, and work with Account Management to accelerate adoption of those features. - Maintain high NPS scores for both implementation and account satisfaction. - Help customers navigate the data privacy landscape and Freshpaint’s relevant offerings

- Achieve operational excellence. - Ensure all communication and activities with assigned customers are consistently documented in our systems of record - Validate implementation behavior against agreed requirements and expected data flows. - Maintain accurate documentation, uses metrics or evidence to assess progress, and reliably closes loops with customers and internal partners.

- Become knowledgeable about healthcare data privacy. - Have complete context on our product and become an expert in the larger healthcare data privacy space. - Educate our customers on the value and associated positive business outcomes of the healthcare data privacy platform - Communicate technical concepts clearly. Convey sound data principles to a wide variety of audiences: marketers, product managers, data scientists, engineers, and VP/C-level executives.

- Form close relationships with our customers. - Serve as the trusted technical advisor for key customer champions and executives including C-levels. - Cultivate relationships with key customer roles from functional owners to senior management.

- Advocate for the best customer experience. - Serve as the customer’s advocate to other Freshpaint resources in Product, Support, Engineering, Marketing, & Partnerships. - Serve as the voice of the customer internally at Freshpaint by providing customer feedback to product, creating customer case studies with marketing, facilitating referrals for technical or services partnerships, or coordinating customer referrals for sales.

- Expand existing customers.