About Jaan Health: Chronic Health Management Platform for US

<p><strong>About Jaan Health/Phamily </strong></p> <p><br>Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.<br>Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.</p> <p><strong>Job/Role Description: </strong></p> <p>The Director of Account Management will lead and build the account management function that drives growth for Jaan Health’s client relationships, including medical groups and network partners. This is a critical, commercially oriented, revenue-driving role. The Director of Account Management will work cross-functionally with the Marketing/Sales/Delivery/Solutions/Product teams to deliver client results and revenue growth. The Director will be a player-coach, taking accountability for priority accounts directly while also building and leading a team of Account Managers to drive growth across the entire client portfolio. This is a high-impact, high-visibility role at a pivotal moment in Jaan Health’s growth.</p> <p><br><strong>Key Responsibilities: </strong></p> <ul> <li>Take accountability to drive revenue growth across existing clients to achieve the Company’s revenue targets.</li> <li>Own the end-to-end client relationship for a portfolio of medical groups and networks — driving adoption, satisfaction, retention, and revenue expansion</li> <li>Lead and develop the account management team, setting direction, building processes, and coaching toward high performance. </li> <li>Serve as the executive escalation point for client issues, resolving complex challenges with urgency and professionalism.</li> <li>Partner with Sales on renewal and upsell opportunities, contributing to revenue growth and contract expansion.</li> <li>Oversee new client onboarding and launch processes, ensuring clients go live on time and achieve early milestones. </li> <li>Collaborate with Product and Clinical teams to surface client feedback, advocate for platform improvements, and close experience gaps.</li> <li>Build scalable account management playbooks, QBR frameworks, and success metrics that can grow with the business.</li> <li>Monitor account health across the portfolio using data and proactive engagement to mitigate churn risk.</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>10+ years of account management or client success experience, preferably in healthcare services, health IT, or a value-based care setting. </li> <li>5+ years of leadership experience building and driving teams to hit revenue targets.</li> <li>Proven track record of managing complex, multi-stakeholder client relationships. </li> <li>Strong understanding of healthcare operations, including billing workflows and payer/provider dynamics. </li> <li>Exceptional communication, presentation, and organizational skills.</li> <li>Ability to thrive in a fast-paced, high-growth startup environment with limited structure. </li> <li>Bachelor’s degree or equivalent experience</li> <li>Ability to travel 30-50% of the time for client visits to develop relationships, conduct monthly/quarterly business reviews and drive revenue growth.</li> </ul> <p><strong>Preferred requirements: </strong><br>Experience working in a health-tech or healthcare services growth company.<br>Experience working with healthcare provider organizations.</p> <p><br><strong>Work style &amp; logistics:</strong> </p> <p>We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.<br>You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.<br>Our culture is built on five principles that shape how we work, lead, and grow: <br>Care: We put patients, clients, teammates, and outcomes first. <br>Curiosity: We ask better questions, challenge assumptions, and keep learning. <br>Clarity: We simplify complexity, communicate directly, and create alignment. <br>Co-Creation: We collaborate across teams, perspectives, and disciplines.