About Civic Roundtable: AI-powered government operations platform helping public agencies and partner organizations coordinate on housing, homelessness, public health, and emergency response.

Deployments Lead

About our Company

Government’s biggest challenges — homelessness, election administration, emergency response — don’t get solved inside a single agency. Work happens across dozens of organizations that often struggle to coordinate, share information, and act in real time.

Civic Roundtable is an AI-powered government operations platform that helps public servants do exactly that. We give wide networks of agencies and partner organizations the tools to consolidate information, coordinate mission-critical work, and move faster together so the people on the frontlines of public problems have what they need to serve their communities.

Trusted by 4,000+ organizations across all 50 states, Civic Roundtable emerged from the Harvard Innovation Labs and is backed by General Catalyst. Recently named Fast Company https://www.linkedin.com/company/fast-company/ 2026 Next Big Things in Tech honoree!

About the Role As a Deployments Lead at Civic Roundtable, you will be the linchpin in fostering robust customer relationships and ensuring maximum usage of the Roundtable Platform. As a senior individual contributor you'll work directly with public servants — emergency managers, election administrators, homelessness response teams, and other government leaders — helping them get measurable value from Roundtable as they serve their communities.

You’ll manage a portfolio of large enterprise accounts with complex multi-stakeholder deployments, leading each project through kick-off through implementation, launch, and renewal. You’ll be a strategic voice for the Deployments team: owning quarterly strategic goals, writing playbooks for new use cases, and identifying opportunities for growing our footprint within agencies.

The best candidate for this role is a seasoned, self-directed deployments lead who is equally comfortable presenting to an agency executive and troubleshooting a platform issue, who thrives in ambiguity and proactively identifies and sets up new processes, and who serves as a relentless advocate for both our customers and the Deployments team internally. People who thrive in this role often come from past deployments or customer success roles, consulting, complex project or program management, or client-facing roles where they owned both the relationship and the delivery.

The Deployment Lead Role is fully remote with expectation to travel to client sites as needed. Role is open to all with preference of those in the Oregon or the Pacific Northwest.

What You’ll Do

Key Responsibilities:

- Portfolio Ownership: Independently manage a portfolio of large enterprise customer accounts. Own and secure renewals for every customer in your portfolio, including managing at-risk accounts. Set goals with each customer and proactively report progress against them. Manage contract reporting requirements such as hour reporting and quarterly audit reports.

- Executive Relationship Management: Build trusted relationships above the project level, with executive sponsors and agency leadership. Deliver end-of-year strategic presentations to executive sponsors that combine quantitative and qualitative insights on impact.

- Complex Deployments: Lead customers through discovery, visioning, configuration, and launch on projects where the path is ambiguous, facilitating in-person sessions when appropriate. Draft deployment playbooks for net-new use cases.

- Expansion & Growth: Identify opportunities to grow contract size and run brainstorming sessions on expanding Roundtable to additional departments. Spot trends across your sectors, run sector-specific webinars, and raise growth opportunities to the team.

- Deployments Strategy: Independently own a quarterly team goal and run meetings with internal and external stakeholders to deliver it. Contribute to the direction of the Deployments org and help make tradeoff decisions that balance customer needs with company strategy.

- Training Strategy: Design training strategies for large projects, and tailor training for different audiences — from executives and CTOs to end users.

- Advanced Support: Serve as the first escalation point for complex support issues before involving technical SMEs. Bring working fluency in topics like SSO, and custom development options.

What We’re Looking For

We’re hoping you are:

- Strategic and Customer-centric: You care deeply about customer outcomes and can connect day-to-day work to an agency’s bigger goals.

- A Trusted Advisor to Leaders: Confident building relationships with and presenting to senior government officials and executive sponsors.

- Calm Under Pressure: Skilled at navigating at-risk accounts, hard conversations, and competing priorities with steady judgment.

- Commercially Minded: You see renewal and expansion as the natural result of delivering real value, and you spot growth opportunities early.