Dealer After-Sales Lead
- Hồ Chí Minh
- Aftersales
About Dat Bike: Electric Motorbike for Vietnam
Design, deploy, and continuously optimize After-Sales Standard Operating Procedures (SOPs), 5S guidelines, and workflow systems across the entire 3S Dealer network. Lead periodic service quality, safety, and infrastructure audits at dealer workshops, and manage the "Day 1 Readiness" process for newly established Service Hubs. Monitor and analyze key service metrics (e.g., Workshop Utilization, Technician Productivity, Customer Return Rate, Service Lead Time) using VMS/ERP systems to identify and resolve operational bottlenecks.