About Jaan Health: Chronic Health Management Platform for US

<hr> <h1><strong>Manager of Clinical Operations </strong></h1> <p>Location: Sandy Springs, GA (NO Relocation Package will be provided)</p> <p>Job Type: Full Time, Hybrid</p> <p>Job Reports To: Director of Clinical Operations </p> <h3><strong>About Jaan Health/Phamily </strong></h3> <p>Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.</p> <p>Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.</p> <p><strong>Job/Role Description: </strong></p> <p>Jaan Health is seeking a proactive and mission-driven Clinical Operations Manager to lead and support our team of Clinical Care Coordinators (LPNs and MAs) and Clinical Care RNs delivering high-quality care management services. As a key member of the Clinical Operations team, this role is responsible for overseeing day-to-day clinical operations, supervising the care team’s performance, managing patient care workflows, and ensuring alignment with Advanced Primary Care Model (APCM) initiatives.</p> <p>This role will directly report to the Director of Clinical Operations and will work cross-functionally with Product, Client Success, Service Delivery, and Leadership teams to ensure high performance, quality outcomes, and strong patient engagement.</p> <p>This is a hybrid position and includes a competitive benefits package with health insurance, paid time off, a retirement plan, and opportunities for growth in a fast-paced healthcare technology environment.</p> <h3><strong>Key Responsibilities: </strong></h3> <ul> <li>Oversee hiring, onboarding, training, performance management, as well as directly manage and provide ongoing coaching for a team of RNs, LPNs, CMAs, and Clinical Care Coordinators.</li> <li>Support care team members in managing triage, care coordination, and clinical interventions and manage staff schedules, workload distribution, and clinical escalations.</li> <li>Ensure consistent and high-quality delivery of care management services aligned with APCM protocols, value based care goals, and regulatory requirements. </li> <li>Monitor and report on key team metrics including outreach volume, patient engagement, documentation accuracy, and care plan adherence.</li> <li>Identify and implement process improvements that improve patient experience and clinical outcomes.</li> <li>Partner with internal teams (Product, Client Success, Service Delivery and Engineering) to improve workflows and platform usage.</li> <li>Support client-facing initiatives, including clinical quality improvement and program implementation initiatives, provider coordination, and performance reviews.</li> </ul> <h3><strong>Requirements: </strong></h3> <ul> <li>Bachelor's degree in Nursing with an active, unrestricted RN compact license.</li> <li>12+ years of clinical experience, including 1–2 years in a leadership or operations management role.</li> <li>Experience managing RNs, LPNs, and CMAs, in ambulatory, chronic care, or value-based care environments, with demonstrated success managing a remote/hybrid team.</li> <li>Strong understanding of Care Management, Care Coordination, CCM/APCM workflows, CMS regulations, and quality programs.</li> <li>Proficiency in EHR systems (Epic, Cerner, eCW or Veradigm preferred).</li> <li>Highly organized with excellent communication, leadership, conflict resolution skills who is tech-savvy and comfortable using digital platforms, analytics dashboards, and communication tools.</li> <li>Access to a secure, private at home work environment with secure home internet and ability to travel 20% for team or client meetings.</li> </ul> <p><strong>Preferred requirements: </strong></p> <ul> <li>Masters degree in Nursing, Healthcare Administration, Public Health or Business Administration highly preferred.</li> <li>Previous experience managing APCM, CCM, Population Health and/or Value Based Care programs.</li> <li>Bilingual (Spanish speaking) a plus.</li> </ul> <p><strong>Work style &amp; logistics: </strong></p> <p>We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA.