About Dat Bike: Electric Motorbike for Vietnam

Design, deploy, and continuously optimize After-Sales Standard Operating Procedures (SOPs), 5S guidelines, and workflow systems across the entire 3S Dealer network. Lead periodic service quality, safety, and infrastructure audits at dealer workshops, and manage the "Day 1 Readiness" process for newly established Service Hubs. Monitor and analyze key service metrics (e.g., Workshop Utilization, Technician Productivity, Customer Return Rate, Service Lead Time) using VMS/ERP systems to identify and resolve operational bottlenecks. Streamline warranty claim approval workflows and assist dealers with spare parts requirement planning (MRP) to ensure high fill-rates while minimizing dead inventory. Develop and deliver operational training programs for Dealer Managers and Service Advisors, focusing on system utilization, efficient workshop management, and customer satisfaction (CSI/NPS). Initiate and lead Kaizen/Lean projects to eliminate operational waste, reduce customer wait times, and maximize workshop capacity across the network. Act as the primary operational liaison between the internal Manufacturing & Bike Servicing Department and external independent dealer partners, fostering a collaborative, win-win business relationship.