About Dat Bike: Electric Motorbike for Vietnam

Perform deep analysis of Quality metrics (CRR, FTFR, RRR) from the data system; identify patterns, outliers, and hidden root causes. Collaborate with the Analytics team to propose new analytical angles, improved dashboards, and early warning signals for the new EV platform. Provide regular technical quality reports across the full network to the Service Excellence Manager and Head of Bike Servicing. Design and maintain standardized Diagnostic Frameworks, Repair Procedures, and Troubleshooting Guides segmented by fault type and vehicle model. Author Technical Service Bulletins (TSBs) when systemic faults are detected or R&D updates are released, ensuring full network coverage. Pilot and evaluate new diagnostic methods, tools, and equipment; recommend deployment of solutions that demonstrate clear impact. Develop technical training programs (on-site and remote) based on real-world fault analysis. Directly deliver training sessions, on-site coaching, and technical capability assessments at 3S and Hub locations. Collaborate with the Training team to embed technical content into the LMS where applicable. Record, classify, and track recurring technical issues from the field; clearly distinguish design/material defects from repair process failures. Prepare detailed technical briefs (failure pattern, frequency, conditions, attempted fixes, suspected root cause) for efficient R&D intake and resolution. Follow up resolution progress with R&D and ensure solutions are deployed to the network on schedule.