About Jaan Health: Chronic Health Management Platform for US

<hr> <p><strong>Location</strong>: Hybrid within 1hr of Mountain Home, Arkansas</p> <p><strong>Job Type</strong>: Full Time, M-F 8:30am -5pm</p> <p><strong>Job Reports To</strong>: Director of Clinical Operations</p> <p><strong>Salary Range</strong>: TBD</p> <p> </p> <p><strong>About Jaan Health/Phamily </strong></p> <p>Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.</p> <p>Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at <a href="http://phamily.com/"><strong>phamily.com</strong></a>.</p> <h3><strong>Job Role/Description </strong></h3> <p>We are seeking a compassionate, organized, and tech-savvy Clinical Care RN to support patients in our text-based Advanced Primary Care Management (APCM) program. This role focuses on delivering proactive, high-quality care through digital communication tools, driving better health outcomes for our patient populations. Ideal for healthcare professionals who thrive in a virtual care setting, value patient engagement, are passionate patient advocates and are skilled in critical thinking and care coordination.</p> <h3><strong> Key Responsibilities </strong></h3> <ul> <li>Monitor and respond to patient messages and check-ins in a timely, compassionate, and professional manner</li> <li>Identify, assess, and triage clinical concerns, SDOH needs, and care coordination barriers</li> <li>Develop and update personalized care plans for patients; help educate and motivate patients to adhere to the care plan</li> <li>Oversee the clinical quality of the team, by analyzing data or trends to manage direct reports, and help train, orient, and onboard new and tenured staff, and improve overall outcomes</li> <li>Develop, implement, and revise care coordination workflows, policies or protocols to support the evolution of the care model to improve efficiency and scalability</li> <li>Lead quality improvement initiatives, complete case review and chart audits, and host team meetings</li> <li>Identify and troubleshoot issues that arise during new program iterations, escalating to leadership when there are critical impacts or opportunities for system-wide improvements</li> <li>Identify and execute in improving workflows with new tools and AI. </li> <li>Collaborate with CMAs, LPNs/RNs, NPs, and Social Workers to ensure timely escalation and follow-through</li> </ul> <h3><strong>Requirements </strong></h3> <ul> <li>Registered Nurse with active, unrestricted compact license required with 4+ years of experience in a care management or clinical care coordination role (primary care, chronic care management, home health, etc.)</li> <li>Previous experience creating policies, procedures, and/or clinical processes </li> <li>Strong critical thinking and problem-solving skills in a fast-paced environment</li> <li>Ability to independently manage a digital patient panel and prioritize escalations effectively</li> <li>Excellent written communication and documentation skills</li> <li>Comfort using EMRs, care coordination platforms, digital messaging tools and fast learner of new technologies</li> <li>Must have access to reliable internet and a secure/private environment</li> <li>This role may require travel of up to 10%, including potential overnight travel </li> </ul> <p><strong>Preferred Requirements </strong></p> <ul> <li>Bilingual (Spanish) is a bonus but not required</li> <li>Knowledge of Medicare CCM/APCM programs a plus</li> </ul> <p><strong>Compensation &amp; Benefits</strong></p> <ul> <li>Competitive compensation commensurate with experience</li> <li>Potential to earn equity based on performance</li> <li>Medical, dental, and vision coverage for employees and dependents at a nominal cost</li> <li>Paid maternity leave</li> <li>FSA and Dependent Care account options</li> <li>401(k) Eligibility after 6 months of full-time employment </li> <li>Collaborative, mission-driven work environment<br><br></li> </ul> <p><em>If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. </em></p> <p><strong>Equal Employment Opportunity </strong></p> <p><em>Phamily is an equal opportunity employer.